Troubleshooting

Known problems and it's solution:

#

Problem

Reason

Solution

1

Can't install software

Previous version was uninstalled incorrectly

Clean all files and registry entries from previous version. Special software for cleaning incorrectly uninstalled software can be used

Drive is read-only

Copy distributive from flash drive, CD, network folder to local hard drive and run setup from local drive

2

Software installed, but run failed

Operating system does not match the system requirements

See system requirements in Installation manual

3

Software installed, but run failed. Error code displayed

Problem with USB dongle

Solutions for problems with dongles can be found in Installation manual and USB dongle Update

4

START-PROF operate very slow with huge piping models

Undo/redo function consume too much memory and processor time

It is recommended to disable undo/redo function by setting the number of steps to 0 in General Settings

Too many messages in Errors and Warnings Window

Add the limit for number of messages in Errors and Warnings Window in General Settings

5

Problem with 3d graphics. Nodes, text disappear etc.

Old or integrated graphics card that doesn't fit the hardware requirements

Install START-PROF on another machine that fit the hardware requirements

OpenGL drivers are corrupted or old

Rename the file "Opengl32.old" usually located in folder C:\Program Files (x86)\CTAPTPR to "Opengl32.dll"

Or update the graphics card drivers to the latest version

6

Problems while export to Word. START-PROF crashes during export

OpenGL drivers are corrupted or old

Rename the file "Opengl32.old" usually located in folder C:\Program Files (x86)\CTAPTPR to "Opengl32.dll"

Or update the graphics card drivers to the latest version